Case Study: Marine Federal Credit Union achieves centralized, up-to-date employee knowledge for consistent member service with Engageware's Employee Knowledge Management™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management

Marine Federal Credit Union, founded in 1959 and now serving nearly 100,000 members across North Carolina, Virginia, and South Carolina with 15 branches, relies on well-trained staff to deliver consistent member service. With large volumes of policies, procedures, product and promotional documentation—and multiple versions circulating—keeping content current and easily accessible for frontline employees was a persistent challenge.

Marine FCU implemented Engageware’s Employee Knowledge Management to centralize content, schedule recurring review dates, collect frontline feedback, and use analytics (popularity and keyword reports) plus publish/unpublish scheduling. The result: more frequent, targeted content reviews, faster updates, fewer instances of expired or irrelevant promotions, measurable trend tracking, and significant time savings for trainers—helping staff deliver more accurate, consistent service to members.

Marine Federal Credit Union

Stephanie Bailey

Training Coordinator