Case Study: Del-One Federal Credit Union achieves rapid online appointment scheduling — 800+ member bookings in days — with Engageware

Del-One Federal Credit Union Rolls Out Engageware Essential Banking Package in Record Time to Support COVID-19 Response

Del-One Federal Credit Union, the largest credit union in Delaware with more than $520M in assets, 11 branches and 72,000 members, needed to maintain its decades‑long commitment to personalized service after COVID-19 forced branch access to be limited. With an older member base accustomed to walk‑ins and no company‑wide scheduling system—relying instead on ad hoc calendars and time‑consuming calls and emails—Del‑One urgently needed a fast, easy-to-use appointment solution that would keep members and staff safe.

They selected Engageware’s Essential Banking Package and went from agreement to live deployment within a week; the “Schedule an Appointment” button was active in seven days. In the first five business days more than 800 appointments were booked and over 2,300 bookings followed in the first two weeks, easing staff burden, enabling rapid resource reallocation across branches, and setting the stage for expanded scheduling features and richer member insights.

Del-One Federal Credit Union

Horacio Garcia-Korosec

Director of Business Intelligence