Case Study: Staley Credit Union achieves 24/7 member self-service in under 30 days with Engageware Customer Self-Service

Staley Credit Union and Engageware Deliver Digital Support to Members’ Fingertips in Less than 30 Days

Staley Credit Union, which serves nearly 17,000 members across five branches in Illinois, Indiana and Tennessee, wanted to give members instant, 24/7 access to answers on its website — essentially to “help members help themselves” and deliver information to members’ fingertips, especially after hours.

They implemented Engageware’s Customer Self-Service in about three weeks. Engageware supplied most content and managed the bulk of the implementation, enabling a fast, seamless launch with minimal work from Staley. The result: members get quick, self-serve answers around the clock, off‑hours support improved, and Staley praised Engageware’s responsiveness and service.

Staley Credit Union

Blake E. Wallace

AVP Member Services