Case Study: City Colleges of Chicago achieves 85% call volume reduction and $100K+ annual savings with Engageware

Scheduling Exams at a Distance City Colleges of Chicago

City Colleges of Chicago, a system of seven public community colleges serving more than 160,000 students, faced a labor‑intensive process for scheduling proctored exams for its Center for Distance Learning. Coordinators arranged over 9,000 exam appointments each term by phone and on paper, tying up a full team as enrollment grew.

By adopting TimeTrade’s web-based self-registration, students can book exams 24/7 and receive automatic confirmations and reminders, while administrators gain reporting and resource‑management tools. The change reduced call volume by 85%, saved more than $100,000 per year in administrative costs, and moved thousands of bookings online while improving capacity planning and reporting.

City Colleges of Chicago

Peggy Rademaker

Operations Manager