LinkedIn
Facebook
X
Visit WebsiteHow AB InBev Launched AX Across 27+ Global Markets
AB InBev
Luiz Gondim
Sr. Global Director of Contact Strategy
CustomerGauge
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.
Case Studies
Showing 37 CustomerGauge Customer Success Stories
Harnessing the Voice of the Customer
Aegon
Han de Ruiter
Chief Customer Officer
Shaping Young Leaders on a Global Scale
AIESEC
Juan Carlos Peña Puertas
Director of Operations and Strategy
How Alaska Communications uses NPS® to keep the company customer-centric
Alaska Communications
Nicholas Wagner
Alaska Communications
How Alchemista Went From Losing Their Biggest Customer to 100% Retention
Alchemista
Christine Marcus
Cheif Executive Officer
How to benefit from NPS® in product management
Ansarada
Delivering a World-Class Guest Experience Areas’ 2018 Leadership Rally
Areas USA Inc.
Making Customer Loyalty a Company Staple
Basic American Foods
Donna Surma
Senior Manager of Insights – Innovation
How CustomerGauge helps Black Duck Software stay innovative
Black Duck
Phil Granof
EVP and Chief Marketing Officer
How Coca-Cola HBC Is Breaking Down Internal Silos With NPS
Coca-Cola HBC
Natasa Prodanovic
Head of Lean and Agile Center of Excellence
Colt DCS CX Strategy and Focus Leads to +26 NPS® Increase
Colt Data Centre Services
Carla Haines
Director of Customer Retention
How DHL Supply Chain is Building a World Class B2B Account Experience Program with CustomerGauge
DHL Supply Chain
Markus Engel
VP CDO Performance Management
Fighting Corrosion with Customer Service
Dörken MKS System
How Eaton Standardized AX Across a Global Organization
Eaton
Renan Cardoso
Senior Customer Experience Marketing Analyst
What Effortless Office Learned When They Went From CSAT to Account Experience
Effortless Office
Leif Cederblom
Effortless Office
How Engro's CX Program Helped Grow Their Top-Line by 17%
Engro Polymer and Chemicals Ltd.
Muhammad Idrees
Chief Commercial Officer
Maximizing Customer Loyalty and NPS® with Referral Marketing
H&R Block Canada
Hilary Zaharko
VP of Marketing
How Heineken Leveraged AX to Grow When Bars were Shut Down
Heineken
Stephan Visser
Voice of Customer Program Lead
How INAP Reduced Churn By 50% With Account Experience
HorizonIQ
TJ Waldorf
Chief Marketing Officer
How HP Tronic Generated Referral Revenue With Account Experience
HP Tronic
Václav Vajgl
CRM Retention Specialist
How ICON Communications Gets a 100% Response Rate With Account Experience
ICON Communications
Helen Hickin
CEO and Founder
Building better customer service with Net Promoter
Jordan GMBH
Norman Virks
Head of Marketing
Kuoni - Customer Case Study
Kuoni
Thomas Walder
Head of Marketing Systems and Process Management
Travelling the Extra Mile for a Great Customer Experience
Kuoni
Thomas Walder
Head of Marketing Systems and Process Management
Changing the Face of Patient Experience with the Net Promoter System®
Legacy ER & Urgent Care
David Apple
Chief Marketing Officer
Brewing a First-Class Blend of Coffee and Customer Service
Melitta
Christoph Sundermeier
Melitta
NIB health funds - Customer Case Study
NIB Health Funds
Renee Farnham
Customer Intelligence Manager
Nilfisk-Advance polishes global customer satisfaction
Nilfisk-Advance
Jacob Christensen
Global Marketing Intelligence Manager
Transforming Client Relationships with NPS® and CX Best Practices
Rehmann
Mitch Reno
Director of Customer Experience
Insights Rentokil has learned switching from CX to AX
Rentokil
Randolph Carter
Director of Marketing
Double-Digit Growth Built on Customer Satisfaction
SingleHop
TJ Waldorf
VP of Inside Sales & Marketing
How SmartBear Brought in $6M in Referrals with a Close Rate of 47% Using AX
SmartBear
Jennifer Mahoney
SmartBear
Putting Customers in the Driver’s Seat with Net Promoter®
Speedway Motors
Pat Orth
Survey Manager
How SuperOffice AS Manages Customer Feedback for Over 20,000 Contacts
SuperOffice
Hans Chr. Grønsleth
Director of Digital Customer Experience
Applying Forensic Skills to Customer Feedback
Verafin
Amanda Dunn
Customer Relationship Manager
How Wajax Discovered Promoters Are Worth 2X More Than Detractors
Wajax
Justin Warren
Senior Vice President of Industrial Parts
Benefits to the Bottom Line and Beyond
Wolters Kluwer
Janine Scott
Regional Manager, Key Business Initiatives
No matching case studies
