Case Study: Alchemista achieves 100% customer retention with CustomerGauge

How Alchemista Went From Losing Their Biggest Customer to 100% Retention

Alchemista, a catering provider for large tech companies, faced a major challenge when it unexpectedly lost its biggest customer after repeated service issues went unnoticed. Before working with CustomerGauge, the company had no ongoing experience program to capture feedback, which left problems like late deliveries, wrong meals, and short food counts unresolved until it was too late.

CustomerGauge implemented its Account Experience software to give Alchemista instant, direct feedback from accounts so issues could be identified and fixed quickly. As a result, Alchemista says it has achieved 100% customer retention since onboarding CustomerGauge, and its CEO called the implementation the highest-ROI initiative the company had made.

Alchemista

Christine Marcus

Cheif Executive Officer