CustomerGauge B2B Case Studies & Customer Successes

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

How AB InBev Launched AX Across 27+ Global Markets

AB InBev

Luiz Gondim

Sr. Global Director of Contact Strategy

Harnessing the Voice of the Customer

Aegon

Han de Ruiter

Chief Customer Officer

Shaping Young Leaders on a Global Scale

AIESEC

Juan Carlos Peña Puertas

Director of Operations and Strategy

How Alaska Communications uses NPS® to keep the company customer-centric

Alaska Communications

Nicholas Wagner

Alaska Communications

How Alchemista Went From Losing Their Biggest Customer to 100% Retention

Alchemista

Christine Marcus

Cheif Executive Officer

How to benefit from NPS® in product management

Ansarada

Delivering a World-Class Guest Experience Areas’ 2018 Leadership Rally

Areas USA Inc.

Making Customer Loyalty a Company Staple

Basic American Foods

Donna Surma

Senior Manager of Insights – Innovation

How CustomerGauge helps Black Duck Software stay innovative

Black Duck

Phil Granof

EVP and Chief Marketing Officer

How Coca-Cola HBC Is Breaking Down Internal Silos With NPS

Coca-Cola HBC

Natasa Prodanovic

Head of Lean and Agile Center of Excellence

Colt DCS CX Strategy and Focus Leads to +26 NPS® Increase

Colt Data Centre Services

Carla Haines

Director of Customer Retention

How DHL Supply Chain is Building a World Class B2B Account Experience Program with CustomerGauge

DHL Supply Chain

Markus Engel

VP CDO Performance Management

Fighting Corrosion with Customer Service

Dörken MKS System

How Eaton Standardized AX Across a Global Organization

Eaton

Renan Cardoso

Senior Customer Experience Marketing Analyst

What Effortless Office Learned When They Went From CSAT to Account Experience

Effortless Office

Leif Cederblom

Effortless Office

How Engro's CX Program Helped Grow Their Top-Line by 17%

Engro Polymer and Chemicals Ltd.

Muhammad Idrees

Chief Commercial Officer

Maximizing Customer Loyalty and NPS® with Referral Marketing

H&R Block Canada

Hilary Zaharko

VP of Marketing

How Heineken Leveraged AX to Grow When Bars were Shut Down

Heineken

Stephan Visser

Voice of Customer Program Lead

How INAP Reduced Churn By 50% With Account Experience

HorizonIQ

TJ Waldorf

Chief Marketing Officer

How HP Tronic Generated Referral Revenue With Account Experience

HP Tronic

Václav Vajgl

CRM Retention Specialist

How ICON Communications Gets a 100% Response Rate With Account Experience

ICON Communications

Helen Hickin

CEO and Founder

Building better customer service with Net Promoter

Jordan GMBH

Norman Virks

Head of Marketing

Kuoni - Customer Case Study

Kuoni

Thomas Walder

Head of Marketing Systems and Process Management

Travelling the Extra Mile for a Great Customer Experience

Kuoni

Thomas Walder

Head of Marketing Systems and Process Management

Changing the Face of Patient Experience with the Net Promoter System®

Legacy ER & Urgent Care

David Apple

Chief Marketing Officer

Brewing a First-Class Blend of Coffee and Customer Service

Melitta

Christoph Sundermeier

Melitta

NIB health funds - Customer Case Study

NIB Health Funds

Renee Farnham

Customer Intelligence Manager

Nilfisk-Advance polishes global customer satisfaction

Nilfisk-Advance

Jacob Christensen

Global Marketing Intelligence Manager

Transforming Client Relationships with NPS® and CX Best Practices

Rehmann

Mitch Reno

Director of Customer Experience

Insights Rentokil has learned switching from CX to AX

Rentokil

Randolph Carter

Director of Marketing

Double-Digit Growth Built on Customer Satisfaction

SingleHop

TJ Waldorf

VP of Inside Sales & Marketing

How SmartBear Brought in $6M in Referrals with a Close Rate of 47% Using AX

SmartBear

Jennifer Mahoney

SmartBear

Putting Customers in the Driver’s Seat with Net Promoter®

Speedway Motors

Pat Orth

Survey Manager

How SuperOffice AS Manages Customer Feedback for Over 20,000 Contacts

SuperOffice

Hans Chr. Grønsleth

Director of Digital Customer Experience

Applying Forensic Skills to Customer Feedback

Verafin

Amanda Dunn

Customer Relationship Manager

How Wajax Discovered Promoters Are Worth 2X More Than Detractors

Wajax

Justin Warren

Senior Vice President of Industrial Parts

Benefits to the Bottom Line and Beyond

Wolters Kluwer

Janine Scott

Regional Manager, Key Business Initiatives

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