75 Calabrio Case Studies

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Read 75 Case Studies from users in the Computer Software industry to get the most important information that is specific to your business.

  • Addison Lee Unleash their Analytics Genius with Insights from Teleopti
  • Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE
  • AmTrust Financial Services Gained Productivity and Improved Customer Satisfaction with Calabrio ONE
  • Assurity Leverages the Power of Calabrio ONE and Raises the Bar for Customer Service
  • AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months
  • Halo BCA trusts in Calabrio Teleopti WFM to succesfully manage upcoming growth
  • A Creative Application of Calabrio Speech Analytics and Apology Training Nearly Halves Call Escalations While Boosting Agent Satisfaction
  • Bluegrass Cellular Frees and Redirects Scarce Technical Support Resources From Routine Calls to Escalated Customer Concerns
  • Broad River Retail Elevates Service Levels by 20% with Calabrio Teleopti WFM
  • Broadway Bank Eliminates Spreadsheets with Calabrio ONE
  • Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio
  • CEGA Gains Time and Cost Savings Using Calabrio’s WFM for Smarter Contact Centre Scheduling
  • Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home
  • City of Vancouver 3-1-1 Achieves 0% Turnover with Calabrio WFM
  • Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics
  • Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
  • Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
  • Cygnific Reaches New Levels of Efficiency With Calabrio Advanced Reporting
  • Delta Air Lines Migrates WFM to the Microsoft Azure Cloud
  • Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE
  • DISH Network Provides Scheduling Flexibility for Their Remote Agents
  • E.ON Increases Availability with Flexible Scheduling
  • Emblem Health Enjoys Great Customer Service with Calabrio
  • Equiniti’s “Wow” moment with Calabrio
  • Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
  • Fexco Improves Outsourced Contact Centre Services with Automated WFM
  • Flight Centre Reduces Hold Times with Calabrio
  • Fortune 500 Telecommunications Services Company - Customer Case Study
  • GE Appliances Modernizes Its Contact Center with Calabrio WFM and Amazon Connect
  • GE Appliances Modernizes its Contact Center with Calabrio WFM and Amazon Connect
  • Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce
  • Grand Canyon Education Boosts Collaboration and Transparency with Quality Assurance Program
  • Greater Western Water Empowers Hybrid Working and in-house PCI Regulatory Compliance Processes With Calabrio ONE
  • HCA Healthcare, Inc. Increases Productivity by 40-50% with Calabrio
  • Medical Center Monitors HIPAA Compliance with Calabrio Analytics
  • Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care
  • Predictive analytics helps increase NPS by nearly 20%
  • Jysk Fynske Medier Exceeds Expectations Using Calabrio’s WFM Solution
  • Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature
  • Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling
  • Large Enterprise Hospitality Company - Customer Case Study
  • Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite
  • Large Enterprise Telecommunications and Cable Services Company Improves Employee Engagement with Calabrio ONE
  • Clothing Retailer Manages Escalations with Calabrio Analytics
  • Lending Club Leverages Calabrio ONE for Improved Agent Coaching
  • Medium Enterprise Hospitality Company Highly Recommends Calabrio
  • Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio
  • Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio
  • Midwestern Credit Union gains contact center efficiency with Calabrio ONE
  • National Debt Relief Increases Productivity While Maintaining Customer Service Levels
  • National Express Saves Over Five Hours Per Week on Scheduling
  • New York Community Bancorp Chooses Calabrio Over Aspect
  • Successful WFM implementation supports employee engagement at OTTO Service Centers
  • Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents
  • Paychex Immediately Improves Contact Center Efficiencies Across the Board
  • Paychex Tracks Agent Performance Data with Calabrio ONE
  • Polaris Improves Customer Experience with Calabrio ONE
  • Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE
  • Turning contact center data into compelling insights used to enrich and revitalize human interactions
  • Radial Builds Industry-Leading Analytics Program with Calabrio ONE
  • Rentalcars.com uses Calabrio Teleopti WFM technology to support a diverse contact center workforce of 80 nationalities and 40 languages
  • Republic Services Increases Sales and Revenue with Calabrio ONE
  • Shaw Communications Improves Customer Satisfaction by Gaining Insight into Customer Behavior with Calabrio ONE
  • Shopify Grows and Diversifies Customer Service with Calabrio
  • Smile Brands Group Increases Contact Center Productivity with Calabrio
  • Superior propane identifies process challenges to better retain customers and decrease AHT
  • Real-Time, Cloud WFM Enables Fast Growth at Support Services Group
  • Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio
  • Teleperformance China Streamlines Its Outsourcing Projects and Customer Service With Calabrio WFM
  • Telia Collaborates With Calabrio to Transform the Customer Experience
  • Calabrio Desktop Analytics help leaders shorten hold times while increasing agent engagement
  • Virteva Gains Deep Business Insights with Calabrio ONE
  • Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh
  • Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic
  • Calabrio WFM Supports Zen Growth Strategy and Helps Streamline Their Business

About Calabrio

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.

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