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Addison Lee Unleash their Analytics Genius with Insights from Teleopti
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Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE
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AmTrust Financial Services Gained Productivity and Improved Customer Satisfaction with Calabrio ONE
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Assurity Leverages the Power of Calabrio ONE and Raises the Bar for Customer Service
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AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months
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Halo BCA trusts in Calabrio Teleopti WFM to succesfully manage upcoming growth
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A Creative Application of Calabrio Speech Analytics and Apology Training Nearly Halves Call Escalations While Boosting Agent Satisfaction
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Bluegrass Cellular Frees and Redirects Scarce Technical Support Resources From Routine Calls to Escalated Customer Concerns
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Broad River Retail Elevates Service Levels by 20% with Calabrio Teleopti WFM
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Broadway Bank Eliminates Spreadsheets with Calabrio ONE
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Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio
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CEGA Gains Time and Cost Savings Using Calabrio’s WFM for Smarter Contact Centre Scheduling
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Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home
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City of Vancouver 3-1-1 Achieves 0% Turnover with Calabrio WFM
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Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics
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Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
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Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
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Cygnific Reaches New Levels of Efficiency With Calabrio Advanced Reporting
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Delta Air Lines Migrates WFM to the Microsoft Azure Cloud
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Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE
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DISH Network Provides Scheduling Flexibility for Their Remote Agents
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E.ON Increases Availability with Flexible Scheduling
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Emblem Health Enjoys Great Customer Service with Calabrio
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Equiniti’s “Wow” moment with Calabrio
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Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
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Fexco Improves Outsourced Contact Centre Services with Automated WFM
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Flight Centre Reduces Hold Times with Calabrio
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Fortune 500 Telecommunications Services Company - Customer Case Study
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GE Appliances Modernizes Its Contact Center with Calabrio WFM and Amazon Connect
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GE Appliances Modernizes its Contact Center with Calabrio WFM and Amazon Connect
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Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce
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Grand Canyon Education Boosts Collaboration and Transparency with Quality Assurance Program
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Greater Western Water Empowers Hybrid Working and in-house PCI Regulatory Compliance Processes With Calabrio ONE
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HCA Healthcare, Inc. Increases Productivity by 40-50% with Calabrio
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Medical Center Monitors HIPAA Compliance with Calabrio Analytics
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Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care
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Predictive analytics helps increase NPS by nearly 20%
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Jysk Fynske Medier Exceeds Expectations Using Calabrio’s WFM Solution
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Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature
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Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling
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Large Enterprise Hospitality Company - Customer Case Study
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Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite
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Large Enterprise Telecommunications and Cable Services Company Improves Employee Engagement with Calabrio ONE
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Clothing Retailer Manages Escalations with Calabrio Analytics
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Lending Club Leverages Calabrio ONE for Improved Agent Coaching
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Medium Enterprise Hospitality Company Highly Recommends Calabrio
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Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio
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Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio
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Midwestern Credit Union gains contact center efficiency with Calabrio ONE
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National Debt Relief Increases Productivity While Maintaining Customer Service Levels
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National Express Saves Over Five Hours Per Week on Scheduling
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New York Community Bancorp Chooses Calabrio Over Aspect
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Successful WFM implementation supports employee engagement at OTTO Service Centers
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Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents
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Paychex Immediately Improves Contact Center Efficiencies Across the Board
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Paychex Tracks Agent Performance Data with Calabrio ONE
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Polaris Improves Customer Experience with Calabrio ONE
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Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE
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Turning contact center data into compelling insights used to enrich and revitalize human interactions
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Radial Builds Industry-Leading Analytics Program with Calabrio ONE
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Rentalcars.com uses Calabrio Teleopti WFM technology to support a diverse contact center workforce of 80 nationalities and 40 languages
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Republic Services Increases Sales and Revenue with Calabrio ONE
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Shaw Communications Improves Customer Satisfaction by Gaining Insight into Customer Behavior with Calabrio ONE
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Shopify Grows and Diversifies Customer Service with Calabrio
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Smile Brands Group Increases Contact Center Productivity with Calabrio
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Superior propane identifies process challenges to better retain customers and decrease AHT
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Real-Time, Cloud WFM Enables Fast Growth at Support Services Group
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Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio
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Teleperformance China Streamlines Its Outsourcing Projects and Customer Service With Calabrio WFM
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Telia Collaborates With Calabrio to Transform the Customer Experience
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Calabrio Desktop Analytics help leaders shorten hold times while increasing agent engagement
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Virteva Gains Deep Business Insights with Calabrio ONE
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Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh
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Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic
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Calabrio WFM Supports Zen Growth Strategy and Helps Streamline Their Business
