Wessex Water achieves improved customer service and reduced call volumes with Microsoft Dynamics 365 Customer Service
Wessex Water
Donald Sherratt
CRM/Dynamics Competency Centre Manager
B2B Case Studies Featuring Wessex Water as the Customer
Explore case studies featuring Wessex Water as the customer — learn how vendors and partners helped Wessex Water solve real business challenges.
Case Studies
Showing 17 Success Stories about Software and Services used by Wessex Water
Using AI to Detect Early Blockage Formations in Wastewater Networks
Wessex Water
Jody Knight
Asset Technology Manager
StormHarvester and Wessex Water A long-term perspective, from success in the marketplace trial to full EDM rollout
Wessex Water
Rich Evans
Regional Network Monitoring Manager
Dynamics 365 delivers an intelligence-led, predictive approach to service and operations for Wessex Water
Wessex Water
Ian Williams
Group Chief Information Officer
Critical comms continue with our clean, clever energy
State-of-the-art datacentre delivers extra speed and scalability for Wessex Water
Durleigh Water Treatment Works Igloo aids coordination for Aecom
Wessex Water
James Leverton
digital solutions lead for water ports & power
How Shared VR has been used to help reconstruct a water treatment center with potential savings of up to £300,000
Democratising Data and Improving Efficiency with a Single Source of Truth
Wessex Water
Paul Verner
Principal Digital Engineer
Wessex Water achieves major self‑service growth and 601% increase in live chat with Episerver
Wessex Water powers proactive telemetry management with Azure Data Explorer
Wessex Water
Jon Reynolds
Internet of Things (IoT) Technical Architect
Wessex Water - Customer Case Study
Wessex Water
Richard Marsden
Partner
Wessex Water optimise sludge tankering logistics with TranSend mobile waste job management and integrated routing solution
Wessex Water
Ashlea Lane
Head of Water Treatment
Wessex Water - Customer Case Study
Communications flow for Wessex Water with Surface Hub
Wessex Water
Daniel Hudson
Application Support Consultant
Wessex Water achieves improved collaboration, faster app development and real‑time incident response with Microsoft Power Apps
Wessex Water
Sarah Coombs
Head of Business Services
Wipro helped Wessex Water automate its search orders and improve team productivity with a fully integrated, scalable platform
Wessex Water
Mohammed Saddiq
Business Sponsor
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