Case Study: Wessex Water achieves improved collaboration, faster app development and real‑time incident response with Microsoft Power Apps

Communications flow for Wessex Water with Surface Hub

Wessex Water, a regional water and sewerage company serving around 2.8 million customers with over 2,500 employees, needed to improve communication and collaboration across its organisation. To tackle this, the company deployed Microsoft technologies — notably Surface Hub and Skype for Business — and worked with Microsoft Power Apps for app development support.

Using Surface Hub for video conferencing, digital whiteboarding and instant file sharing, Wessex Water linked incident rooms and could Skype ground crews in real time, improving emergency response. The Surface Hub also enabled closer collaboration with a Kuala Lumpur development team to build Office 365 PowerApps, delivering higher-quality apps faster; Wessex Water reports reduced expenses, increased productivity and is already ahead of its three-year ROI target thanks to Microsoft Power Apps.

Wessex Water

Sarah Coombs

Head of Business Services