Case Study: Wessex Water streamlines search order processing with Wipro

Wipro helped Wessex Water automate its search orders and improve team productivity with a fully integrated, scalable platform

Wessex Water, through its Wessex Searches unit, needed an integrated platform to handle increasing demand for property conveyancing searches and to improve customer service levels. To address this challenge, they partnered with technology vendor Wipro to develop a reformed search application.

Wipro implemented a highly scalable and fully integrated solution using BizTalk to automate the end-to-end search order process. The solution included a new secure website for customers, XML-based integrations, and the ability to onboard new partners easily. This allowed Wessex Water to improve team productivity, retain its customer base, and provide a better service, with the business sponsor noting that Wipro's team helped them realize significant value from the new platform.

Wessex Water

Mohammed Saddiq

Business Sponsor