iQor achieves automated high-skill diagnostics and $1M+ annual savings with PTC ThingWorx & Service Knowledge and Diagnostics
iQor
Chris Hall
Senior Director of Global IT Solutions
B2B Case Studies Featuring iQor as the Customer
Explore case studies featuring iQor as the customer — learn how vendors and partners helped iQor solve real business challenges.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, they partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.
Case Studies
Showing 10 Success Stories about Software and Services used by iQor
Positioning a global conglomerate as more than the sum of their parts
iQor achieves 30% application performance improvement and 20% IT managed‑services cost reduction with Oracle SuperCluster and Oracle Advanced Customer Support
iQor
Erik Carlson
Vice President, IT
iQor achieves digital transformation and faster, smarter field service with Salesforce
iQor
Sandeep Vaid
Vice President, Information Technology
iQor - Customer Case Study
iQor achieves centralized global workforce management, higher occupancy and improved employee engagement with NICE Systems
iQor
PJ Singh
Senior Vice President Innovation & Optimization
iQor achieves streamlined, data-driven recruitment with Talkpush's omnichannel platform
iQor
Cynthia Maslian
Director of Talent Acquisition
iQor (global BPO) achieves over $4M in hardware savings and secure VMware Horizon endpoints with Stratodesk NoTouch
iQor
John O’Malley
Vice President
How iQor Aims to Align Teams and Boost Win Rates
iQor
Bernie Broges
Vice President of Global Content Marketing
iQor achieves CCaaS transformation, reduced infrastructure costs and faster agent onboarding with NICE Systems CXone
iQor
Tarn Shant
Senior Vice President of Transformation
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