Case Study: iQor achieves 30% application performance improvement and 20% IT managed‑services cost reduction with Oracle SuperCluster and Oracle Advanced Customer Support

iQor Sees 30% Improvement in Performance for Critical Applications While Lowering IT Managed-Services Costs by 20%

iQor, a global business‑process outsourcing provider with 32,000 employees, needed to improve application performance, reporting/analytics, and system scalability as transaction volumes were growing about 54% annually. The company faced constraints on user access and slow month‑end reporting that threatened customer support SLAs and operational decision‑making.

iQor consolidated tiers onto Oracle SuperCluster and engaged Oracle Advanced Customer Support and Advanced Monitoring and Resolution, enabling ~900 million transactions per year with capacity to scale 3x, supporting 6,000 OLTP and 600 reporting users. The deployment eliminated the half‑day month‑end reporting backlog, improved system performance by 30%, reduced managed‑services costs by 20% and Oracle licenses by 66%, and has sustained 100% uptime since November 2018.

iQor

Erik Carlson

Vice President, IT