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Visit Website'47 - How retail stalwart '47 is coming after digitally-native brands with top-tier customer service
'47
Peggy Baker
Consumer Experience Lead
Simplr
Simplr is a customer service outsourcing company offering top-notch, flexible and affordable customer service solutions without the sneaky practices of the old school BPOs/offshore call centers. Their mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Their network of work-at-home specialists are bolstered by machine learning to deliver a quick and empathetic customer experience.
Case Studies
Showing 20 Simplr Customer Success Stories
ANINE BING Converts More Customers with 24/7 Live Chat Staffing
ANINE BING
Alex Vidaeff
Customer Experience Manager
Simplr Supports Enterprise Company Asurion
Asurion
Shawn Kelly
Director of Work Home Protection Operations
Meeting Amazon's expectations for stellar customer service equals higher rankings and increased sales, but a slip in any area can negatively impact sales
Ative Group
Kevin Wang
Director of E-Commerce
Bebonia - Customer Case Study
Bebonia
Soleil Guerrero
Founder
Betabrand Handles Increased Customer Volume with Simplr
Betabrand
Jim Wilson
Chief Operating Officer
BootayBag - Customer Case Study
BootayBag
Elly Gheno
Founder
CAVA - Customer Case Study
Cava Grill
Meg Schiffman
Director of Marketing
Futureshirts - Customer Case Study
Futureshirts
Courtney Kirk
Customer Experience Account Manager
Happiest Baby Converts 20% of Chats into Revenue with Simplr
Happiest Baby Inc
Matthew McCarron
Customer Care Manager
Kettle & Fire Gets Immediate Backlog Relief During Volume Surge
Kettle & Fire
Christopher Curry
Head of Customer Support
Mack Weldon Partners with Simplr to Scale Customer Service, Convert New Customers, and Support Accelerated Growth
Mack Weldon
Sam Roden
Senior Manager Customer Service
Optoro - Customer Case Study
Optoro
Bridget Allen
Customer Care Manager
Parachute Home Achieves 40% Cost Reduction with Simplr’s Pay-Per-Resolution Model
Parachute Home
How Paula’s Choice, a Global Beauty Powerhouse, Uses Simplr to Scale a 25-year Legacy of Excellence in Customer Service
Paula’s Choice
Josh Hamman
Director of Client Services
Princess Polly Reduces Phone Volume by 46% with Simplr’s 24/7 Live Chat Staffing
Princess Polly
Alexandria Collis
Director of Operations
SONJA - Customer Case Study
SONJA
Sonja Morgan
Founder
Ken and his team envision a world where all caregivers have the tools and resources to provide care. With every stethoscope that is purchased, StethoHope will help a caregiver in need
StethoHope
Ken Jackson
Chief Executive Officer
Tecovas Responds to Customers Faster with Simplr
Tecovas
Summer Bridwell
Customer Experience Manager
Thursday Boots - Customer Case Study
Thursday Boots
Alicia Martinez
Director of customer experience
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