Case Study: Bebonia boosts conversions and frees up time with Simplr

Bebonia - Customer Case Study

Bebonia, an online store specializing in curly hair extensions, faced an overwhelming customer service challenge. The founder was struggling to manage a high volume of high-touch, pre-sales inquiries alone, which was causing potential sales to be lost. The company needed an affordable, US-based outsourcing solution to handle this critical function and support its rapid growth.

Vendor Simplr provided a team of US-based Specialists who were answering Bebonia's customer questions within 48 hours. The solution, which included setting up a 24/7 live chat, led to a significant increase in sales conversions and a reduction in product returns. Simplr now handles over 90% of customer volume, freeing up the founder to focus on strategic growth initiatives and providing access to advanced capabilities at a startup-friendly price.

Bebonia

Soleil Guerrero

Founder