Case Study: Futureshirts scales customer experience across 100+ merch stores with Simplr

Futureshirts - Customer Case Study

Futureshirts, a global provider of merchandise and e-commerce for music artists, faced the challenge of scaling a high-quality, personalized customer service experience across its portfolio of over 100 online stores. They needed a solution that could not only handle their rapid growth but also adapt its voice and tone to match each artist's unique brand.

The company partnered with Simplr to leverage its network of US-based Specialists and machine learning technology. This solution dynamically created scripts tailored to each store and handled 60% of the customer service volume. As a result, Simplr freed up the internal Futureshirts team to focus on other strategic initiatives while ensuring a consistent and personalized fan experience that could scale with the business.

Futureshirts

Courtney Kirk

Customer Experience Account Manager