SearchUnify B2B Case Studies & Customer Successes

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SearchUnify is a cognitive enterprise search solution from Grazitti Interactive that integrates knowledge sources to build a mammoth corpus of complete enterprise information. By tapping into its AI-driven algorithm, SearchUnify deciphers the search intent and pits it against structured and unstructured data sets to help organizations deliver relevant answers, work seamlessly, and make more informed decisions at the point of impact.

Case Studies

Showing 25 SearchUnify Customer Success Stories

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ABBYY achieves 58% average self-service success with SearchUnify

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How Accela Scaled Customer Support & Self‑Service Outcomes with SearchUnify

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Accela achieves 99.7% support cost savings with SearchUnify Virtual Assistant (SUVA)

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Alteryx achieves 50% conversion on search results and award-winning community engagement with SearchUnify

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Automation Anywhere achieves 57% increase in support knowledge creation with SearchUnify Knowbler

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Bluebeam Inc. achieves 25% case deflection and $12,000/month support savings with SearchUnify

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Brightree boosts self-service resolution and agent productivity with SearchUnify

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Cornerstone OnDemand achieves a 98% increase in self-service resolution and 5% higher CSAT with SearchUnify

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EBSCO Academy achieves 125.8% increase in content discoverability and engagement with SearchUnify

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Flexera achieves 75% increase in global self-service success with SearchUnify

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Fortinet (customer) achieves customer self-service success and 10M+ page views with SearchUnify (solution provider)

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Grazitti Interactive achieves 62% faster time-to-resolution and 15% higher agent productivity with SearchUnify

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Kantata achieves 72% average Clicks-to-Total Searches with SearchUnify

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Kronos achieves unified search-driven support, improved self-service and 10% case deflection with SearchUnify

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Leading Fintech Company achieves over 62% self-service resolution in 6 months with SearchUnify

Leading SaaS-based company (SAP SuccessFactors) boosts answers by 75% and cross-channel clicks 60%+ with SearchUnify

A Leading SaaS Company achieves 75% self-service resolution and $11k monthly cost savings with SearchUnify

Leading SaaS Company achieves 45% support cost reduction in 3 months with SearchUnify’s LLM-powered Generative Question Answering

US-based Leading Software Company achieves over 50% self-service resolution and 43% support cost reduction with SearchUnify's Escalation Predictor

Namely achieves faster, more relevant community search and higher CSAT with SearchUnify

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Rubrik achieves 20% higher case deflection and scales customer support with SearchUnify

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TechnologyOne achieves up to 75% self-service resolution with SearchUnify

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Vlocity achieves 25% more monthly site visits and improved case deflection with SearchUnify

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Vlocity achieves 25% more site visits and improved self-service with SearchUnify

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Zuora achieves faster, more relevant community search and increased engagement with SearchUnify

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