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Visit WebsiteHow ABBYY Accelerates Customer Support & Self-Service Experiences with SearchUnify
ABBYY
Hopeful Owitti Vice
President of Customer Care
SearchUnify
SearchUnify is a cognitive enterprise search solution from Grazitti Interactive that integrates knowledge sources to build a mammoth corpus of complete enterprise information. By tapping into its AI-driven algorithm, SearchUnify deciphers the search intent and pits it against structured and unstructured data sets to help organizations deliver relevant answers, work seamlessly, and make more informed decisions at the point of impact.
Case Studies
Showing 25 SearchUnify Customer Success Stories
How Accela Scaled Customer Support & Self‑Service Outcomes with SearchUnify
Accela
Garrick Greenhalgh
Director of Global Technical Education and Community
Accela's Journey to Achieving 99% Support Cost Savings with SearchUnify Virtual Assistant
Accela
Garrick Greenhalgh
Director of Global Technical Education and Community
How Alteryx Fuels Engagement In Its Award-Winning User Community With Custom Search
Alteryx
How Automation Anywhere is Winning at User Experience with SearchUnify
Automation Anywhere
Sahana Parameswarappa
Senior Manager, Self-Service
How Bluebeam Aced the Art of Case Deflection
Bluebeam Inc.
Travis Nilan
Support Documentation Manager
How Brightree Enhanced Self-Service Resolution with SearchUnify
Brightree
How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate with SearchUnify
Cornerstone
EBSCO Academy Boosts Content Discoverability and Engagement Growth Rate by 125.8% with SearchUnify
EBSCO Academy
Jaime Barrilleaux
eLearning Experience Designer
How Flexera Improved Self-Service & Enhanced Agent Productivity With SearchUnify
Flexera
Austin Grimes
Senior Community Manager
How Fortinet Paved Its Way To Customer Self-Service Success with Khoros and SearchUnify
Fortinet
SearchUnify and Microsoft Dynamics 365 Transform Enterprise Support
Grazitti Interactive
Alok Ramsisaria
Chief Executive Officer
How Kantata Metamorphosed its Zendesk Guide KB into a One-Stop Knowledge Shop with SearchUnify
Kantata
Kronos Transforms Customer Support & Self-Service Experience with SearchUnify
Kronos
Leo Daley
Director-Community
How A Leading Fintech Company Achieved Over 62% Self-service Resolution in 6 Months
Leading Fintech Company
A Leading SaaS Based Company Delivers 75% More Answers with its Community
Leading SaaS Based Company
How A Leading SaaS Company Amplified Self-Service & Agent Productivity with SearchUnify
Leading SaaS Company
Enhancing Content Findability and Agent Productivity with SearchUnify’s LLM-fueled Generative Question Answering
Leading SaaS Company
How a US-based Leading Software Company Achieved Over 50% Self-service Resolution
Leading Software Company
How Namely Unlocked Full Potential of Its Community Knowledge with SearchUnify
Namely
Peter Pittweger
Content Manager
SearchUnify Helps Rubrik Scale its Customer Service Operations
Rubrik
Giri Iyer
SVP - Customer Support & Success
How TechnologyOne Elevated Its Customer and Agent Experience, Achieved up to 75% Self-service Resolution
TechnologyOne
James
Support Analyst
Taming Mammoth of Repositories & Deflecting Cases Like a Pro
Vlocity
James Goerke
Manager, Global Support
Delivering AI-Driven Enterprise Search to Empower Self-Service
Vlocity
James Goerke
Manager, Global Support
Zuora Redefines Discovery and Elevates Engagement on its Online Community with SearchUnify
Zuora
Lana Lee
Senior Community Manager & Strategist
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