Case Study: Automation Anywhere improves self-service and user experience with SearchUnify

Automation Anywhere boosts website sessions 78% with SearchUnify

Automation Anywhere, a global leader in Robotic Process Automation, faced challenges with unsystematic knowledge capture and a lack of actionable data, which caused delays in case resolution and increased operational overhead. To address this, they partnered with vendor SearchUnify and its Knowbler product to enhance their self-service and customer experience.

By implementing SearchUnify's AI-powered knowledge platform, Automation Anywhere streamlined its knowledge lifecycle from content capture to delivering real-time insights. The solution led to significant results, including a 78% increase in website sessions and a 150% reduction in daily searches returning no results, greatly improving support effectiveness and satisfaction.

Automation Anywhere