Case Study: Automation Anywhere achieves 57% increase in support knowledge creation with SearchUnify Knowbler

How Automation Anywhere is Winning at User Experience with SearchUnify

Automation Anywhere, the No. 1 cloud automation platform, faced knowledge-management bottlenecks as it scaled: unsystematic capture of agent insights, limited voice-of-customer integration, and insufficient analytics to identify content gaps. To address this, Automation Anywhere partnered with SearchUnify to deploy SearchUnify Knowbler, a GenAI-powered knowledge management solution.

SearchUnify implemented Knowbler’s in-workflow templates, AI-generated titles/summaries, customizable prompts and integration with Automation Anywhere’s LLM, plus actionable analytics to monitor content health. The results included a 57% increase in average monthly knowledge creation (143 → 224), a 37% rise in contributing agents (73 → 100), drafting time down 19% and publish time down 46% (total time to publish down 30%), along with better self-service and freed-up support capacity — all delivered by SearchUnify.

Automation Anywhere

Sahana Parameswarappa

Senior Manager, Self-Service