Case Study: Vlocity achieves 25% more site visits and improved self-service with SearchUnify

Delivering AI-Driven Enterprise Search to Empower Self-Service

Vlocity, a San Francisco–based cloud and mobile software provider, faced scaling challenges as rapid growth made it difficult to maintain fast, relevant support. With customer communities on Salesforce and technical documentation in MadCap Flare, Vlocity needed to unify cross-platform search, deliver personalized results to customers and support engineers, and perform content gap analysis—so they turned to SearchUnify’s AI-powered enterprise search.

SearchUnify was deployed to securely integrate and surface help and product documentation across platforms, enable suggestive search and manual boosting, and provide analytics dashboards, synonyms, and automated reporting. The solution improved self-service and case deflection, reduced support costs, and delivered measurable results for Vlocity—driving a 25% increase in monthly site visits and a 20% increase in the number of searches per month.

Vlocity

James Goerke

Manager, Global Support