Case Study: Leading SaaS-based company (SAP SuccessFactors) boosts answers by 75% and cross-channel clicks 60%+ with SearchUnify

A Leading SaaS Based Company Delivers 75% More Answers with its Community

Leading SaaS Based Company, a pacesetter in cloud-based HCM software with 6,400+ customers and 100M+ users, faced worsening self‑service as content exploded across multiple repositories and the out‑of‑the‑box search returned stale, irrelevant results biased to older product versions. To regain relevance and a better UX they selected SearchUnify as their enterprise search companion (including Deep Analytics) to unify and control search across silos.

SearchUnify integrated all knowledge sources into a single, AI/ML‑driven search gateway, added role‑based suggestions, filters, content gap analysis and manual ranking controls to suppress dated results and boost relevance. SearchUnify’s solution produced measurable gains: a 75% spike in searches with results, over 60% conversions on cross‑channel content, a 40% surge in monthly searches and a 30% rise in monthly site visits, significantly improving engagement and self‑service success.