MattsenKumar B2B Case Studies & Customer Successes

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MattsenKumar (MK) is the creation of contact center veterans Mike Mattsen and Aarati Kumar, who have a collective experience of over 40 years. Their vast knowledge and leadership in the Indian market, in particular, assures their clients get nothing but the best solutions for high value and quality Business Process Outsourcing (BPO) and Process Consulting.

Case Studies

Showing 16 MattsenKumar Customer Success Stories

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Direct-to-Consumer Retailer & Product Development Company achieves 4.25% higher sales conversion with MattsenKumar

Large Indian E-commerce Marketplace Reduces Search Pain with MattsenKumar

Leading Biggest E-commerce Marketplace Company achieves faster, compliant video moderation with MattsenKumar

Leading Fastest-Growing Online Gaming Company boosts customer satisfaction with MattsenKumar

Leading Fintech Company Achieves Omnichannel Customer Support Efficiency with MattsenKumar

Leading Food Company boosts restaurant discoverability and pricing competitiveness with MattsenKumar

Leading Global Communication Provider achieves 40% IT ticket cost reduction with MattsenKumar

Leading Global Food Aggregators and Food Company achieves operational excellence with MattsenKumar

Leading Global Restaurant Chain improves reservations and customer experience with MattsenKumar

Leading Indian E-Commerce Marketplace Company achieves 92% listing pass rate with MattsenKumar

Leading Indian Marketplace Company boosts conversions and reduces returns with MattsenKumar

Leading Indian Marketplace Company boosts website traffic with MattsenKumar content localization

Leading IT Services Company boosts IVR self-service and conversion with MattsenKumar Smart IVR

Leading US Based Online University Reduces Student Churn with MattsenKumar

Multinational Banking & Financial Services Company Achieves 90%+ CSAT Prediction Accuracy with MattsenKumar

North American Communications and Media Company boosts customer loyalty with MattsenKumar's NPS analytics

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