MattsenKumar B2B Case Studies & Customer Successes

MattsenKumar (MK) is the creation of contact center veterans Mike Mattsen and Aarati Kumar, who have a collective experience of over 40 years. Their vast knowledge and leadership in the Indian market, in particular, assures their clients get nothing but the best solutions for high value and quality Business Process Outsourcing (BPO) and Process Consulting.

Case Studies

Showing 16 MattsenKumar Customer Success Stories

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Generating Better and Faster Sales Results in less than 90 Days

Leading Indian E-commerce Marketplace Boosts Customer Experience by Reducing Search Pain

Robust Video Moderation Framework Helps A New Social Content Platform Achieve Compliance In 2 Months

How Vernacular Customer Support Helped Fastest Growing Online Gambling Player Boost Customer Satisfaction Scores

Omnichannel Support Transforms Customer Experience For Leading Fintech Player In India

Competitive Intelligence Helps Global Restaurant Aggregator Boost Revenues And Improve Operational Strategies

Process Mapping & Optimization Help Reduce Turnaround Time and Cost

How MattsenKumar’s Back-Office Expertise Helped The Largest Global Food Aggregrator Achieve Operational Excellence

Enhancement of Customer Experience For A Leading Global Restaurant Chain

How MattsenKumar Helped Leading Indian Retail Chain Achieve Success On Leading E-commerce Marketplaces

How A Leading Indian Marketplace Improved Conversions & Reduced Product Returns

MattsenKumar Helps Leading Indian Marketplace Boost Website Traffic By Streamlined Content Localization

A Smart “Invisible” Human Engagement that significantly improves IVR usage

Reducing Customer Churn through Data Driven Improvements

Predicting Accurate CSAT through Call Quality

Boosting Customer Loyalty Using NPS Analytics

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