Case Study: Leading Biggest E-commerce Marketplace Company achieves faster, compliant video moderation with MattsenKumar

Robust Video Moderation Framework Helps A New Social Content Platform Achieve Compliance In 2 Months

MattsenKumar worked with Leading Biggest E-commerce Marketplace Company, one of the largest e-commerce marketplaces with more than 200 million registered users, as it launched video uploads to drive engagement. The company faced a growing content moderation challenge, with 15%–17% of uploads deemed inappropriate, 2% carrying potential legal risk, and a 12-hour go-live target that was hurting user experience and platform trust.

MattsenKumar implemented a robust video moderation framework with knowledge transfer, layered QA checks, 24/7 coverage, manpower planning, and regular insights sharing on compliant and non-compliant content. The result was a reduction in non-compliance from 15% to 5% within two months, zero sensitive content on the platform in the first month, and a cut in video turnaround time from 12 hours to under 8 hours.