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Visit WebsiteEnterprise BPO Optimizes Customer Experience and Increases Year-Over-Year Sales by 11% with LiveVox U-CRM
Alorica
Anthony Buxter
Director of Customer Contact Management
LiveVox
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, they empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Their leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, they are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia.
Case Studies
Showing 21 LiveVox Customer Success Stories
FinTech Lender Improves Omnichannel Engagement and Customer Satisfaction with LiveVox Multichannel
American First Finance
Tom Nusspikel
Chief Operating Officer
American First Finance - Customer Case Study
American First Finance
Tom Nusspickel
American First Finance
How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience
Best Egg
Matt Murphy
Director of Workforce Management and Dialing Operations
A Digital-First Medicaid Enrollment Strategy Helps Americans Simplify Access to Healthcare
Centauri Health Solutions
Kyle Larner
Director of Operations Technology and Member Experience
How Eastern’s Digital Channel Expansion Lowered its Cost of Service & Improved CX
Eastern Account Systems
Matt Schuster
Vice President, Strategic Development
FNBO Optimizes For A New Normal — LiveVox Gives Them the Tools to Do It
First National Bank of Omaha
Denise Anderson
Senior Manager, Collections Strategy
Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%
Hunter Warfield
John Kelan
Director of Operational Strategies
How Hunter Warfield Used LiveVox to Drive Digital Engagement & Self Service Growth
Hunter Warfield
How a Major Retailer’s New IVR Implementation Elevated the Customer and Agent Experience
Leading Consumer Goods Retailing Company
How LiveVox Empowered a Leading Global BPO to Outperform in a Highly Competitive Sales Landscape
Leading Global BPO
How MedAssist® Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
MedAssist
Nathan Allen
Senior Vice President
National BPO Collaborates with LiveVox to Help Manage an Intricate Environment
National BPO
Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance
New Credit America
Justin Bates
Senior Director of Operations
Telesales Shrinks New Business Implementation Time by 60% with Simplified Access to Customer Data
Performant
Edward Abreu
Business Analyst – In Charge Of New Client Implementations
How Royal Caribbean International transformed CX and agent workflows using SpeechIQ
Royal Caribbean International
Credit Union Reduces Member Delinquencies by 23% with Intelligent Email based on Channel Preference
TDECU
Anthony Warden
Vice President, Loan Resolutions
How The Office Gurus used insights from LiveVox SpeechIQ® to lower average handle time for America’s leading home improvement retail company
The Office Gurus
Jaimie Bell
Vice President Client Solutions
How The Office Gurus used SpeechIQ®’s insights to increase the conversion rate for a leading home warranty company
The Office Gurus
Jaimie Bell
Vice President Client Solutions
UCB’s 3 Strategic Pillars to Modernizing Collections Using Digital and Data
United Collections Bureau, Inc.
Greg Veprek
Director of Omnichannel Communication
Retail Lender Improves Customer Experience and Average Handle Timesby ~20% with Simplified Access to Customer Data
W.S Badcock Corporation
Ben Pou
Director
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