LiveVox B2B Case Studies & Customer Successes

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, they empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Their leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, they are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia.

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LiveVox B2B Case Studies & Customer Successes

Case Studies

Alorica achieves 11% Year-over-Year sales growth and 50% faster deployment with LiveVox U-CRM

American First Finance achieves increased omnichannel engagement and customer satisfaction with LiveVox

American First Finance achieves 500% growth with LiveVox

Best Egg achieves 30% FTE reduction and 33% increase in application usage with LiveVox

Centauri Health Solutions achieves 3× growth in digital messaging engagement for Medicaid enrollment with LiveVox

Eastern Account Systems achieves 79% higher contact rates and a $6 lower cost per interaction with LiveVox

First National Bank of Omaha achieves rapid WFH transition and 90% at-or-near-normal productivity with LiveVox

Hunter Warfield achieves ~50% revenue growth with LiveVox's digital engagement platform

Hunter Warfield achieves major digital engagement and self-service growth with LiveVox

Leading Consumer Goods Retailing Company achieves 25% reduction in customer hang-ups with LiveVox

Leading Global BPO achieves operational stability and reduced cost-per-sale with LiveVox

MedAssist achieves nearly double Medicaid enrollment screenings with LiveVox SMS & IVR

National BPO achieves 90% productive remote agent base and strengthened data security with LiveVox

New Credit America achieves rapid work-from-home continuity and improved customer experience with LiveVox

Performant achieves 60% reduction in implementation time with LiveVox

Royal Caribbean International achieves 90% call-disposition accuracy and 20-second post-call savings with LiveVox SpeechIQ

TDECU (Texas Dow Employee Credit Union) reduces member delinquencies by 23% with LiveVox's engagement platform

The Office Gurus reduces average handle time by 1.28 minutes and increases script adherence 63% with LiveVox SpeechIQ®

The Office Gurus achieves 12.7% conversion rate increase and 63% rise in rebuttal usage with LiveVox SpeechIQ®

United Collections Bureau, Inc. achieves faster payments and stronger customer loyalty with LiveVox

W.S. Badcock Corporation achieves ~20% reduction in agent handle time and improved customer experience with LiveVox

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Milestone Systems

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