Case Study: Alorica achieves 11% Year-over-Year sales growth and 50% faster deployment with LiveVox U-CRM

Enterprise BPO Optimizes Customer Experience and Increases Year-Over-Year Sales by 11% with LiveVox U-CRM

Alorica, a leading BPO recognized for delivering excellent customer experiences, needed to optimize the customer journey and increase sales for a long-running seasonal energy program. To meet these goals, Alorica partnered with LiveVox and deployed LiveVox U-CRM along with LiveVox’s integrated CRM, Voice, and Performance Analytics solutions.

Using LiveVox’s unified Customer Engagement Platform, Alorica leveraged customer and workflow data to react quickly to campaign changes, ensure agents contacted the right prospects at the right time, and accelerate implementation. LiveVox’s solution enabled a 50% faster deployment and helped drive an 11% year-over-year increase in sales.

Alorica

Anthony Buxter

Director of Customer Contact Management