Case Study: Hunter Warfield achieves ~50% revenue growth with LiveVox's digital engagement platform

Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%

Hunter Warfield, a leading revenue recovery BPO with locations in Tampa, Arizona, and Guatemala, faced the challenge of adding digital channels to existing voice and letter campaigns while managing customer consent, maintaining visibility and control across channels, and ensuring a unified customer experience. To modernize engagement, Hunter Warfield partnered with LiveVox and deployed LiveVox’s digital customer engagement platform, including integrated email and links to a self-service online payment portal.

LiveVox enabled customized, consent-tracked emails that linked directly to Hunter Warfield’s payment portal and provided full insight into customer behavior across email, SMS, and voice, allowing the BPO to optimize campaigns and reduce compliance risk. As a result, Hunter Warfield increased website traffic by ~24% and grew year-over-year revenue by ~50% within the email and online payment channels, while creating more proactive, customer-centric engagement strategies.

Hunter Warfield

John Kelan

Director of Operational Strategies