Case Study: TDECU (Texas Dow Employee Credit Union) reduces member delinquencies by 23% with LiveVox's engagement platform

Credit Union Reduces Member Delinquencies by 23% with Intelligent Email based on Channel Preference

TDECU (Texas Dow Employee Credit Union), the largest credit union in Houston, needed to add email to its member engagement strategy without investing in heavy third‑party integrations that would fragment channel preference management and create disconnected experiences. They selected LiveVox and its customer engagement platform to address this challenge.

LiveVox implemented its integrated multichannel engagement platform—enabling blended workflows from a single desktop, agent‑sent emails during interactions, and customer‑journey analytics with minimal IT involvement. As a result, TDECU saw a 40% email click rate, a 23% reduction in member delinquencies, and an improved member experience.

TDECU

Anthony Warden

Vice President, Loan Resolutions