Case Study: American First Finance achieves 500% growth with LiveVox

American First Finance - Customer Case Study

American First Finance (AFF), a purchase solutions provider focused on giving a “Better Yes” to customers with imperfect credit, faced inefficient inbound operations, limited digital channels, and a fragmented stack that drove high costs and poor agent/customer experiences. To address these challenges, AFF partnered with LiveVox and deployed LiveVox solutions including an IVR, a unified agent desktop, Contact Manager, SMS/email integration, Wallboards, Ticketing, and chat capabilities.

LiveVox’s implementation delivered measurable results: over the five‑year partnership AFF grew 500%, IVR payments rose from $430,000 in Feb 2020 to $1,748,000 in Feb 2023 (a 300% increase in three years), pay‑by‑text climbed from $0 to $200,000+ monthly (Feb 2022–Feb 2023), chat use increased 85% year‑over‑year, and servicing costs fell significantly—saving AFF millions annually—while LiveVox continues to expand capabilities (AIVA, chatbot, omnichannel features) to drive further efficiency and self‑service.

American First Finance

Tom Nusspickel

American First Finance