Case Study: American First Finance achieves increased omnichannel engagement and customer satisfaction with LiveVox

FinTech Lender Improves Omnichannel Engagement and Customer Satisfaction with LiveVox Multichannel

American First Finance, a Wichita‑based FinTech lender, faced fragmented customer engagement because voice, email, and SMS ran on separate systems. Those channel silos created data gaps that left agents without quick access to customer context and made multichannel reporting and service slow and disjointed. To address this, American First Finance implemented LiveVox’s multichannel customer engagement platform.

LiveVox unified Email, SMS, and Voice on a single platform, enabling blended campaigns, centralized data, and immediate customer visibility for agents. As a result, LiveVox helped AFF minimize the steps needed to know the customer at connection, deliver more personalized omnichannel service, shrink service times, reduce customer frustration, and increase omnichannel engagement and customer satisfaction.

American First Finance

Tom Nusspikel

Chief Operating Officer