Case Study: Performant achieves 60% reduction in implementation time with LiveVox

Telesales Shrinks New Business Implementation Time by 60% with Simplified Access to Customer Data

Performant, a BPO specializing in healthcare, commercial, and government outsourcing with 600+ agents across four U.S. call centers, struggled with slow speed-to-market for new campaigns because implementations required multiple applications and heavy IT involvement. They engaged LiveVox, using LiveVox’s cloud engagement platform and Contact Manager to streamline access to customer data and integrations.

LiveVox enabled Performant to configure all campaign attributes from a single platform, removing multiple steps and reducing the need for IT support. The solution cut implementation time by 60%, allowing new business setups to be completed in just 2 weeks and significantly improving campaign agility and speed-to-market.

Performant

Edward Abreu

Business Analyst – In Charge Of New Client Implementations