LinkedIn
Facebook
X
Visit WebsiteAAA Deflects 30M Calls Using Virtual Agents
American Automobile Association
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.
Case Studies
Showing 27 Capacity Customer Success Stories
AmeriSave Gets Personal With Borrowers Via Technology
AmeriSave Mortgage
Michael Brenning
President of Wholesale Lending
AmeriSave Mortgage - Customer Case Study
AmeriSave Mortgage
Michael Brenning
President of Wholesale Lending
AnnieMac streamlines GSE search by answering 90% of LO questions with AI
AnnieMac Home Mortgage
Craig Ungaro
Chief Operating Officer
Choice Hotels Saves $1.65M with Call Routing and Virtual Agents
Choice Hotels
Jason Coats
Sr. Director of Customer Care Strategy
Create a Loop - Customer Case Study
Create a Loop
Chris Sims
Cofounder, Board Member, and Instructor
DSW Saves $1.5M in Support Costs with Virtual Agents
DSW Designer Shoe Warehouse
EXL Empowers Orgs to Compete in the 21st Century
EXL
Festival of Nations automatically answers over 90% of questions from event attendees
Festival of Nations
Krissy Durant
Director of Communications
The Iredell-Statesville School District sets the curve by using technology and automation to save time and money.
Iredell Statesville School District
Kelly Marcy
Executive Director of Student Support
LeaderOne Delivers Exceptional Experiences with a CoPilot
LeaderOne Financial
Jeremy Grafke
L.O.I.S. CoPilot
LeaderOne Financial - Customer Case Study
LeaderOne Financial
Jeremy Grafke
L.O.I.S. CoPilot
Maryville University Introduces Innovation to Higher Education
Maryville University
Mark Lombardi
President
Newell Brands Offers Support Where it Matters the Most
Newell Brands
Next Move, Inc. saves 200 hours per week with AI recruitment tools
Next Move Healthcare
Michael Dijak
Director of Allied Recruiting
PacSun Resolves 85% of Customer Inquiries with Virtual Agents
PacSun
Doug Pearce
Sr. Manager of Ecommerce and Customer Service
PepsiCo Saves 5000 Hours per Year with Answer Engine®
PepsiCo
How Capacity helped Prepare.ai scale its growth by fielding external questions
Prepare.ai
Cindy Teasdale
Executive Director
PRMG - Customer Case Study
PRMG
Lara Rausch
Vice President of Products and Training
PRMG Offers Support When it’s Needed Most
PRMG
Lara Rausch
Vice President of Products and Training
ScS Saves $260K Annually with SMS
ScS
TMC saves 80 hours per event using AI and automation
The Mortgage Collaborative
Tom Galucci
SVP of Business Development
Total Access Urgent Care Keeps a Pulse on the Community
Total Access Urgent Care
Sarah Minkler
Senior Operations Analyst
USA Mortgage - Customer Case Study
USA Mortgage
Douglas Schukar
President and CEO
V.I.P. Mortgage automates onboarding and underwriting with AI
V.I.P. Mortgage
Dana Haselip
Sales Support Manager
West Community Credit Union empowers local communities through shared knowledge
West Community Credit Union
Jason Peach
President and CEO
YMCA of Greater Dayton serves members faster by deflecting 5900+ inquiries per month
YMCA of Greater Dayton
Melissa Holland
Senior Membership Director
No matching case studies
