Case Study: AmeriSave Mortgage gets instant borrower answers with Capacity

AmeriSave Gets Personal With Borrowers Via Technology

AmeriSave Mortgage, a financial services company based in Atlanta, wanted to make the mortgage experience more personal while reducing repetitive questions and improving customer service at scale. They needed a better way to give borrowers instant answers without forcing them to wait on phone lines or for email responses.

Using Capacity, AmeriSave launched a branded chatbot called Aussie to answer common questions, share important documents, and provide a self-service support channel. The solution now deflects more than 27,700 questions per week, cutting wait times and giving customers immediate access to information while helping AmeriSave scale support efficiently.

AmeriSave Mortgage

Michael Brenning

President of Wholesale Lending