Case Study: Newell Brands achieves faster HR support with Capacity

Newell Brands Offers Support Where it Matters the Most

Newell Brands, a global consumer products company with more than 50,000 employees, needed a better way to handle a constant stream of repetitive HR questions and onboarding tasks. As the company grew and acquired new brands, its HR service center became overloaded with requests about benefits, payroll, training, and paperwork, leaving little time for more strategic work. Newell Brands partnered with Capacity and its AI-powered support automation platform to help scale support.

Capacity integrated Newell Brands’ knowledge base with MS SharePoint and other key apps, then deployed a web concierge on the Newell Central intranet so employees could get 24/7 answers to HR and general questions from a single platform. The result was faster access to information, improved productivity, and more time for the HR team to focus on strategic priorities like compliance, corporate social responsibility, and overall strategy. Capacity also supported secure access with OAuth-based permissions, encryption, and GDPR, CCPA, and SOC 2 compliance.

Newell Brands