Case Study: AmeriSave Mortgage achieves 24/7 self-service and scalable support with Capacity

AmeriSave Mortgage - Customer Case Study

AmeriSave Mortgage Corporation partnered with Capacity to improve its wholesale lending customer service experience. The company needed a way to handle repetitive questions at scale, create a more engaging brand persona, and give broker partners faster access to information without relying on long phone waits or delayed email responses.

Capacity implemented a self-service chatbot, Aussie, along with LiveChat and ticketing to centralize support and streamline inquiries. The solution helped AmeriSave offer 24/7 customer self-service, improve reporting and tracking, and avoid building separate vendor integrations—saving the company “hundreds of thousands of dollars” while strengthening service and efficiency.

AmeriSave Mortgage

Michael Brenning

President of Wholesale Lending