BroadSoft B2B Case Studies & Customer Successes

BroadSoft, now part of Cisco, is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company's core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private branch exchanges, video calling, text messaging and converged mobile and fixed-line services.

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BroadSoft B2B Case Studies & Customer Successes

Case Studies

American Red Cross achieves on-demand agent flexibility and lower costs with BroadSoft

Aon achieves record contact-center performance — centralized outsourcer management and <0.5% abandon rates — with BroadSoft

CBTS (service provider) achieves dramatically faster time-to-market with BroadSoft UC-One SaaS

Dorhouse boosts sales and customer service with BroadSoft Dema UC (delivered by TeamEis)

U.S. Federal Agency achieves agency-wide unified communications and $4M+ annual savings with BroadSoft BroadWorks

MISS DIG System, Inc. achieves improved customer experience and contact-center productivity with BroadSoft

Montgomery College achieves a connected campus with BroadSoft

National Laboratory achieves secure, cost-saving VoIP modernization with BroadSoft BroadWorks private cloud

OceanX achieves 50% decrease in abandons and 10% increase in conversions with BroadSoft

Office Depot achieves faster, more transparent, and cost-saving global contact-center performance with BroadSoft

Cisco© Customer Journey Platform Deployed in Roland Corporation's Japanese Call Center

University and World-Class Medical Center achieves scalable private-cloud communications and $1M annual savings with BroadSoft

WUN Systems accelerates workspace growth with scalable, reliable VoIP from BroadSoft (BroadCloud PaaS)

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