Case Study: Dorhouse boosts sales and customer service with BroadSoft Dema UC (delivered by TeamEis)

Dorhouse Improves Sales and Customer Service With Cloud Unified Communications and Call Center Solution by TeamEis, Powered by BroadSoft

Dorhouse, an Italian retail provider of rental coffee machines and capsules, was losing sales and struggling to monitor customer service after rapid growth left staff hard to find and calls untracked. To modernize communications they turned to TeamEis’s Dema UC and Call Center Express solution powered by BroadSoft to provide cloud unified communications, presence, and call center capabilities.

TeamEis implemented Dema UC powered by BroadSoft, delivering HD voice/video, presence, chat, one‑number service, call distribution and real‑time reporting so agents can reach experts and monitor performance during calls. The BroadSoft‑powered solution enabled better staffing and KPI tracking, producing a 95% customer call answer rate within 10 seconds, improved sales conversion rates, and noticeably higher customer satisfaction.

Dorhouse

Chiara Ballestrazzi

Marketing Manager