Case Study: U.S. Federal Agency achieves agency-wide unified communications and $4M+ annual savings with BroadSoft BroadWorks

Deploying Agency-Wide Unified Communications Over a Private Cloud

The Government Federal Agency, supporting more than 24,000 users across 250+ locations, faced an administrative nightmare of 250 standalone, aging phone systems with inconsistent dialing plans, billing and support models that lacked modern collaboration features. Seeking standardization, scalability and better reliability, the agency engaged BroadSoft and its BroadSoft BroadWorks private cloud communications platform (including BroadSoft UC-One) to replace the fragmented legacy environment.

BroadSoft implemented a carrier-grade BroadWorks private cloud using the agency’s data centers and MPLS network, consolidating voice services, reducing telco trunking and adding unified communications and mobility. The BroadSoft solution now handles about 6.5 million calls per month, cut direct costs by over $4 million annually, centralized administration into a single managed service desk, improved call handling and collaboration, and enabled easy expansion of services to sister agencies.