[24]7.ai B2B Case Studies & Customer Successes

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[24]7.ai is redefining the way companies interact with consumers. They help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience. [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated.

Case Studies

Showing 38 [24]7.ai Customer Success Stories

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50-Year-Old Omnichannel Retailer achieves 32% digital contact share and 15% CSAT lift with [24]7.ai

Bank of Oklahoma achieves 50,000+ monthly fast, consistent customer answers with [24]7.ai Virtual Agent

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BC Hydro achieves an 88% automated answer rate and 200% search-page traffic increase with [24]7.ai Virtual Agent

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Columbia Sportswear achieves 460,000+ automated annual interactions and 80%+ CSAT with [24]7.ai

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Copa Airlines achieves 50% self‑service and 40% fewer calls and chats with [24]7.ai Virtual Agent

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DISH Network achieves 28% reduction in average handle times with [24]7.ai

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Global Aerospace and Defense Contractor achieves 80% HR self-service and 1,200-1,500 weekly inquiries handled with [24]7.ai

Global E-Commerce Company achieves 11% customer support cost savings and improved call routing with [24]7.ai AIVA for IVR

Global Financial Services Company achieves $980M in net service-cost savings and 1B self-service interactions with [24]7.ai [24]7 Speech

Global Hospitality Company achieves 3X direct bookings and higher self-service containment with [24]7.ai

Leading Global Hospitality Company achieves 3X direct booking conversions with [24]7.ai Chat & AIVA

Global Telecommunications Company centralizes social media customer service and boosts NPS with [24]7.ai

Huntington Bank achieves 90–97% answer accuracy and 1.5M+ annual answers with [24]7.ai Virtual Agent

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Large Consumer Tech Retailer achieves 300%+ digital interaction growth and 42% conversion lift with [24]7.ai

Largest Hotelier Provider achieves 11% automated call handling and 20% IVR containment with [24]7.ai

Leading General Merchandise Retailer achieves secure work-from-home operations and business continuity with [24]7.ai

Leading Entertainment Provider achieves 15% call deflection, 50% self‑serve automation and $6M projected savings with [24]7.ai

Leading U.S. Credit Card Issuer Achieves Faster Recoveries, Higher Conversions and 100% Compliance with [24]7.ai ActiveShare™

Leading Financial Services Company achieves nearly $1B in savings and 27% improved IVR containment with [24]7.ai [24]7 Voices

Leading global convenience food, snacks & beverages company achieves 3x ROAS and 5% sales lift with [24]7.ai's Target

Leading Hospitality Branding Company doubles conversion rate and increases revenue per call 5% with [24]7.ai's Active Share

Leading Largest Entertainment Company achieves 60% digital interaction share and top CSAT with [24]7.ai Agent Services

Leading Online Retailer achieves six-fold agent growth and 95% retention with [24]7.ai Agent Services

Leading Telecom Company achieves $6M first-year savings and 50% self‑serve adoption with [24]7.ai

Leading Telecom Service Provider achieves $6M savings and 26% higher chat adoption with [24]7.ai AIVA & Chat

Leading Telecommunications Company achieves 400% self-service increase and 20% sales growth with [24]7.ai

Leading US Department Store Chain achieves scalable omnichannel customer support and remote agent enablement with [24]7.ai

Leading US-Based Food and Beverage Manufacturer achieves 17X ROAS and 9.2% sales lift with [24]7.ai Target

Leading World’s Largest Retailers scale rapid COVID-19 vaccination appointment scheduling with [24]7.ai

Major Telecommunications Company achieves 32% higher issue resolution and 4× NPS with [24]7.ai Active Share

Marriott International achieves scalable self-service and manages surging customer demand with [24]7.ai

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NB Power reduces contact center calls by 30% and achieves 96% answer accuracy with [24]7.ai Virtual Agent

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Overstock achieves 18% NPS increase and 28% reduction in AHT with [24]7.ai

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Public Research University automates FAQs and resolves 5,500 monthly queries with [24]7.ai Answers

Public University in California achieves 91% online query resolution and 6,000 self-resolved queries/month with [24]7.ai Answers

Scotiabank reduces contact emails 20% and handles 3.5M customer queries annually with [24]7.ai Virtual Agent

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Urban Outfitters scales digital support to handle 95% of traffic and preserves premium CX with [24]7.ai

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URBN (Urban Outfitters) achieves omnichannel customer and agent satisfaction with [24]7.ai

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