Case Study: Bank of Oklahoma achieves 50,000+ monthly fast, consistent customer answers with [24]7.ai Virtual Agent

Bank of Oklahoma - Customer Case Study

Bank of Oklahoma, a full‑service bank with 5,000 employees serving consumer, business and wealth clients, needed a better way to deliver fast, consistent answers to customers and frontline staff. Their previous agent assistance tool (Adobe RoboHelp) was inflexible and unhelpful, and the bank sought a solution that would provide accurate, consistent responses across phone, email and branch channels.

The bank deployed [24]7 Virtual Agent to power its KnowledgeBank for Consumer, Mortgage and PSG teams, providing 500+ topics, trending and related‑topic guidance, and agent feedback surveys. The result: over 50,000 answers per month (≈600K/year), 2,000+ users, a 96% answer accuracy rate, and the ability for the bank to maintain and update content itself—delivering faster, more consistent customer responses across all touchpoints.

Bank of America