Case Study: Major Telecommunications Company achieves 32% higher issue resolution and 4× NPS with [24]7.ai Active Share

Major Telecommunications Company - Customer Case Study

A leading telecommunications company wanted to boost issue resolution and customer satisfaction across its support and sales contact centers, aiming to improve Net Promoter Score (NPS) and overall CSAT performance.

By implementing [24]7 Active Share, the company saw calls using the solution achieve a 32% higher resolution rate and nearly four times the NPS compared with calls without it, driving noticeably higher CSAT and faster issue closure.