Case Study: Leading U.S. Credit Card Issuer Achieves Faster Recoveries, Higher Conversions and 100% Compliance with [24]7.ai ActiveShare™

US Credit Card Issuer Speeds Processes, Boosts Revenues, with [24]7 Active Share

One of the largest credit card issuers in the U.S. partnered with [24]7.ai to address slow, complex voice-based collections and mounting compliance risk. The organization needed to speed recovery on delinquent accounts and get customers to accept mandatory terms more quickly—without exposing the business to fines from incorrectly read regulatory statements.

[24]7 ActiveShare™ enabled agents to send SMS links and Active Cards to customers’ mobile browsers, digitizing compliance statements and offering real-time payment options. The solution drove 100% agent compliance, a 17.76% increase in program enrollments, a 5.10% lift in conversions, a 7.17% (90-second) reduction in average handle time, and a projected $18M first-year reduction in chargebacks.