Case Study: Leading Hospitality Branding Company doubles conversion rate and increases revenue per call 5% with [24]7.ai's Active Share

Leading Hospitality Branding Company - Customer Case Study

A leading hospitality brand partnered with [24]7.ai to boost reservation performance and improve customer interactions. Facing stagnant phone-booking conversions and limited agent tools, the company needed a way to increase bookings and revenue per call while making the agent experience more effective.

By deploying [24]7 Active Share to give booking agents rich visual aids during calls, the brand nearly doubled conversion rates on assisted calls and achieved a 5% higher average revenue per call compared with calls without Active Share.