Welsh Water achieves improved first-call resolution and omnichannel customer service with Genesys
Welsh Water
Chris Jones
Finance Director, Welsh Water
B2B Case Studies Featuring Welsh Water as the Customer
Explore case studies featuring Welsh Water as the customer — learn how vendors and partners helped Welsh Water solve real business challenges.
Case Studies
Showing 12 Success Stories about Software and Services used by Welsh Water
Welsh Water - Customer Case Study
Welsh Water achieves £76k in identified savings and 94% online adoption with Click Travel
Welsh Water
Lisa Davies
Head Booker
Welsh Water achieves 96% customer satisfaction and 80% higher online service adoption with MuleSoft
Welsh Water
Kit Wilson
Head of Transformation
Welsh Water achieves more accurate financial planning with Capgemini
Welsh Water
Nick Tagg
DCWW Head of Commercial Finance
Welsh Water achieves more accurate financial planning with Capgemini and SAP
Welsh Water
Nick Tagg
DCWW Head of Commercial Finance
Transforming business services and optimising digital provision for three million customers
Welsh Water
Rhian Morris
Digital Services Manager
Welsh Water achieves faster complaint resolution with 8x8 Video Interaction
Welsh Water
Peter O’Hanlon
Head of Delivery for Customer Strategy
Welsh Water achieves higher digital engagement and lower call volumes with Sitecore
Automated payments offer a secure multi-channel service for Welsh Water users
Welsh Water improves customer service and reduces handling times with SAP Service Cloud
Welsh Water
Fiona Warburg
CoE Manager
Dŵr Cymru provides fresh water to more than 3 million people, leveraging Trendspek to maximise asset lifespan of its water infrastructure
Welsh Water
Adam Davis
Statutory Maintenance Manager
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