Welsh Water Transforms its Customer Service Strategy with Genesys
Welsh Water
Chris Jones
Finance Director, Welsh Water
Welsh Water
Case Studies
Showing 11 Welsh Water Customer Success Stories
Welsh Water - Customer Case Study
Welsh Water - Customer Case Study
Welsh Water
Lisa Davies
Head Booker
Welsh Water boosts customer satisfaction to 96% by tapping into APIs
Welsh Water
Kit Wilson
Head of Transformation
Dŵr Cymru Welsh Water transforms its financial planning using SAP
Welsh Water
Nick Tagg
DCWW Head of Commercial Finance
Transforming financial planning using SAP BPC powered by SAP HANA
Welsh Water
Nick Tagg
DCWW Head of Commercial Finance
Transforming business services and optimising digital provision for three million customers
Welsh Water
Rhian Morris
Digital Services Manager
Welsh Water turns on the tap to better customer service with 8x8
Welsh Water
Peter O’Hanlon
Head of Delivery for Customer Strategy
Welsh Water transformed self-service & embedding innovation with Sitecore
Automated payments offer a secure multi-channel service for Welsh Water users
How Can Simplified Processes and Faster Response Times Lead to Improved Customer Experiences
Welsh Water
Fiona Warburg
CoE Manager
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