PSEG Long Island achieves 93% customer satisfaction and fine‑grain performance reporting with NICE Systems' analytics and quality management solutions
PSEG Long Island
Frederick G. Daum
Director of Customer Contact and Billing
B2B Case Studies Featuring PSEG Long Island as the Customer
Explore case studies featuring PSEG Long Island as the customer — learn how vendors and partners helped PSEG Long Island solve real business challenges.
Case Studies
Showing 10 Success Stories about Software and Services used by PSEG Long Island
Reducing Administrative Burden with Workflow Automation
PSEG Long Island
Steve Wagner
HPwES Program Manager
PSEG Long Island - Customer Case Study
Pilot Project Establishes Accuracy of EnergySavvy’s M&V 2.0 Software
PSEG Long Island
Dan Zaweski
PSEG Long Island
Reducing Administrative Burden with Workflow Automation
PSEG Long Island
Steve Wagner
Hpwes Program Manager
PSEG Long Island achieves 500% increase in online leads and greater energy savings with Uplight's Energy Assessment
PSEG Long Island achieves 79% reduction in abandoned calls and 4x faster forecasting with NICE Systems
PSEG Long Island
Ria Canagon
Call Center Operations Manager
PSEG Long Island completes successful first season managing residential and commercial demand response programs using EnergyHub Mercury platform
PSEG Long Island
Michael Voltz
Director of Energy Efficiency and Renewable Energy
PSEG Long Island achieves higher energy savings and customer engagement with Uplight
PSEG Long Island achieves higher response rates and improved CSAT with NICE Systems' CXone Mpower Feedback Management
PSEG Long Island
Cesar Arriaga
Process Lead - Call Quality Assurance
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