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Visit WebsiteBabilou Presence and reassurance at the service of customer satisfaction
Babilou
Benjamin Cazin
Customer Service Manager
Vocalcom
Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service. Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.
Case Studies
Showing 19 Vocalcom Customer Success Stories
Centrale Automobile Chérifienne Delivering exceptional service for premium customer experience
Centrale Automobile Chérifienne
Anouar Abdessadek
Head of Digital Transformation & Customer Experience Department
How to reorganize teleprospecting in a highly regulated sector of activity
CETIH Renov
Bruno Pollet
General Director
CETIH Renov Rethinking telemarketing in an omnichannel environment
CETIH Renov
Bruno Pollet
General Director
Clientela Versatility and omnichannel adoption at the heart of customer service
Clientela
Marc de Boislaville
Founder and Chief Executive Officer
CNED Bringing together agility and resilience to guarantee the best service levels
CNED
Julie Hébras
Director of Customer Knowledge and Customer Relations
CNM Prévoyance Santé Fostering a close relationship through a 100% remote model
CNM Prévoyance Santé
Christian Reynaud
Development Director
En Voiture Simone increases its speed with outbound calls
En Voiture Simone
Anissa Tigroudja
CRM Manager
ENGIE Solutions Providing the best service quality for critical tasks
ENGIE Solutions
Cyril Roustan
Retail & Logistics Customer Service Center Manager
EVO+ Reinventing print and digital subscriber relations
EVO+
Jean-René Cau
Founder and Chief Executive Officer
Keeping up with market digital shifts through an omnichannel approach
FIMAINFO
La Maison Saint-Gobain Combining digital and the human touch for premium customer service
La Maison Saint-Gobain
Muriel Mouton
General Director
Generali PMC Treize Fostering personalization and closeness in a 100% remote customer service relationship
PMC Treize
Clotilde Bezie
Adjunct General Director
SFR Combining agility and flexibility for tailor-made customer service
SFR
Étienne de Tournemire
Technical Director of General Public Customer Service
How to maximize the results of your retention and telesales campaigns
SFR
Simplify Leveraging the agility and flexibility of the cloud to optimize the patient journey
Simplify
Nicolas Broussard
President
TRICOM Relying on an omnichannel solution to win new markets
TRICOM
Ahmed BEN FRADJ
Chief Executive Officer and Founder
Umrahme Transforming integrated travel solutions with a customer-centric approach
Umrahme
Bechir Omran
Innovation and Growth Strategist
How can you combine quality, expertise and manage costs to handle more than 3.8 million interactions per year?
Vocalcentre
Raissa Boundono
General Administrative Director of Vocalcentre
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