Vocalcom B2B Case Studies & Customer Successes

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Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service. Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.

Case Studies

Showing 34 Vocalcom Customer Success Stories

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Babilou achieves a 10-point NPS uplift and resilient, personalized service with Vocalcom Salesforce Edition

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Centrale Automobile Chérifienne achieves unified customer service and improved reachability with Vocalcom Salesforce Edition

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Centrale Automobile Chérifienne achieves 95–97% reachability and 24/7 customer service with Vocalcom Salesforce Edition

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CETIH Renov boosts teleprospecting productivity with Vocalcom

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CETIH Renov achieves 2–3x telemarketing productivity and omnichannel transformation with Vocalcom

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CETIH Renov boosts teleprospecting productivity with Vocalcom

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Clientela achieves personalized omnichannel customer service with Vocalcom Hermes Cloud Solution

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Clientela achieves omnichannel, ultra-personalized customer journeys and higher agent productivity with Vocalcom Hermès

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CNED achieves agility, resilience and a 10% service quality gain with Vocalcom Hermes Cloud

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CNED improves service quality for high-volume inbound calls with Vocalcom Hermes 360

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CNM Prévoyance Santé achieves 100% remote, personalized customer service with Vocalcom Hermes

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CNM Prévoyance Santé achieves personalized, 100% remote member service and improved answer rates with Vocalcom Hermes

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En Voiture Simone boosts sales productivity and reduces agent downtime with Vocalcom

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ENGIE Solutions achieves fast, high-quality service for critical refrigeration emergencies with Vocalcom Hermes360

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ENGIE Solutions achieves 97% service quality and rapid emergency response with Vocalcom Hermes

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EVO+ achieves 10-20% annual growth with Vocalcom Hermes Solution

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EVO+ (French subscription outsourcer) achieves 94% call pickup and scalable growth with Vocalcom Hermes (Vocalcom contact‑center solution)

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FIMAINFO boosts omnichannel customer service and productivity with Vocalcom Hermes360

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FIMAINFO achieves omnichannel customer service transformation to keep pace with market shifts with Vocalcom Hermes

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La Maison Saint-Gobain achieves ultra-personalized premium customer service with Vocalcom Salesforce Edition

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La Maison Saint-Gobain achieves premium personalized customer service with Vocalcom Salesforce Edition

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PMC Treize achieves personalized, remote customer service with Vocalcom Salesforce Edition

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PMC Treize achieves personalized, efficient 100% remote customer service with Vocalcom Salesforce Edition

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SFR achieves higher customer retention and telesales efficiency with Vocalcom Hermes Cloud

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SFR boosts retention and telesales performance with Vocalcom Hermes Cloud Solution

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SFR achieves higher retention and telesales performance with Vocalcom Hermes Cloud Solution

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Simplify optimizes the patient journey and achieves 95% service quality with Vocalcom Hermes Cloud

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Simplify optimizes patient journeys with Vocalcom Hermes360

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TRICOM achieves omnichannel service quality and growth with Vocalcom's contact center solution

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TRICOM (Tunisian outsourcer) achieves omnichannel growth and 96% service quality with Vocalcom Hermes

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Umrahme achieves sub-5-minute customer query resolution with Vocalcom Salesforce Edition

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Umrahme achieves rapid, personalized omnichannel customer service with Vocalcom Salesforce Edition

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Vocalcentre achieves more efficient, scalable customer engagement with Vocalcom Hermes360

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Vocalcentre handles over 3.8 million interactions annually with Vocalcom

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