Vocalcom B2B Case Studies & Customer Successes

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Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service. Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.

Case Studies

Showing 19 Vocalcom Customer Success Stories

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Babilou achieves a 10-point NPS uplift and resilient, personalized service with Vocalcom Salesforce Edition

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Centrale Automobile Chérifienne achieves 95–97% reachability and 24/7 customer service with Vocalcom Salesforce Edition

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How to reorganize teleprospecting in a highly regulated sector of activity

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CETIH Renov achieves 2–3x telemarketing productivity and omnichannel transformation with Vocalcom

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Clientela achieves omnichannel, ultra-personalized customer journeys and higher agent productivity with Vocalcom Hermès

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CNED achieves agility, resilience and a 10% service quality gain with Vocalcom Hermes Cloud

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CNM Prévoyance Santé achieves personalized, 100% remote member service and improved answer rates with Vocalcom Hermes

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En Voiture Simone boosts sales productivity and reduces agent downtime with Vocalcom

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ENGIE Solutions achieves 97% service quality and rapid emergency response with Vocalcom Hermes

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EVO+ (French subscription outsourcer) achieves 94% call pickup and scalable growth with Vocalcom Hermes (Vocalcom contact‑center solution)

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FIMAINFO achieves omnichannel customer service transformation to keep pace with market shifts with Vocalcom Hermes

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La Maison Saint-Gobain achieves premium personalized customer service with Vocalcom Salesforce Edition

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PMC Treize achieves personalized, efficient 100% remote customer service with Vocalcom Salesforce Edition

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SFR achieves higher customer retention and telesales efficiency with Vocalcom Hermes Cloud

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How to maximize the results of your retention and telesales campaigns

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Simplify optimizes the patient journey and achieves 95% service quality with Vocalcom Hermes Cloud

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TRICOM (Tunisian outsourcer) achieves omnichannel growth and 96% service quality with Vocalcom Hermes

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Umrahme achieves rapid, personalized omnichannel customer service with Vocalcom Salesforce Edition

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How can you combine quality, expertise and manage costs to handle more than 3.8 million interactions per year?

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