Case Study: EVO+ (French subscription outsourcer) achieves 94% call pickup and scalable growth with Vocalcom Hermes (Vocalcom contact‑center solution)

EVO+ Reinventing print and digital subscriber relations

EVO+ is a French outsourcer founded in 2004 that specializes in print and digital subscription management for regional newspapers and clients like ENGIE, operating two contact centers and handling over one million calls annually. Facing the challenge of integrating into customers’ value chains and managing high-volume, diverse subscriber processes, EVO+ chose the Vocalcom Hermes contact center solution for its industry expertise, rich feature set and flexibility.

Using Vocalcom Hermes across its operations, EVO+ implemented 40 customizable scripts, three dialing modes (predictive, progressive, preview), automatic contact card pop-ups and real-time supervision to manage ~300,000 inbound and 1 million outbound calls per year. Vocalcom’s solution helped EVO+ improve agent comfort and engagement, support 10–20% annual growth, deploy a second 50-seat platform in Perpignan, and achieve a 94% customer service call pickup rate while acting as an effective extension of its customers’ organizations.

EVO+

Jean-René Cau

Founder and Chief Executive Officer