Case Study: CETIH Renov boosts teleprospecting productivity with Vocalcom

How to reorganize teleprospecting in a highly regulated sector of activity

CETIH Renov, part of the CETIH group and focused on home renovation and energy retrofitting, had to completely rethink its telemarketing approach after regulatory changes made its former model no longer viable. The company needed a new way to support customer acquisition and service in a highly regulated sector, while also maintaining strong oversight of its contact centers.

Vocalcom implemented its Hermes360 omnichannel contact center solution, including predictive dialing, autonomous IVR management, easy scripting and campaign creation, real-time supervision, and customized dashboards. With Vocalcom, CETIH Renov moved to a 100% omnichannel model, gained 2 to 3 times more productivity, and now handles around 2,500 customer appointments per month.

CETIH Renov

Bruno Pollet

General Director