Case Study: La Maison Saint-Gobain achieves premium personalized customer service with Vocalcom Salesforce Edition

La Maison Saint-Gobain Combining digital and the human touch for premium customer service

La Maison Saint-Gobain, a France‑based online intermediation platform (75 employees, 1 contact center, ~5,000 calls/week), needed to stand out in the competitive renovation market by delivering a premium customer experience that blends digital convenience with human support. To secure robust telephony and native CRM integration, the company selected the Vocalcom Salesforce Edition contact center solution.

Vocalcom implemented its Salesforce Edition natively in Salesforce so agents handle inbound/outbound calls, access and enrich customer data, and run automated, prioritized callback campaigns and drag‑and‑drop IVR without IT support. The result is a 360° view of the customer journey, faster and more personalized interactions, greater autonomy to adjust campaigns in real time, and measurable improvements in campaign efficiency and overall customer service quality while managing roughly 5,000 calls per week.

La Maison Saint-Gobain

Muriel Mouton

General Director