Case Study: En Voiture Simone boosts sales productivity and reduces agent downtime with Vocalcom

En Voiture Simone increases its speed with outbound calls

En Voiture Simone, a French online driving school present in 200 cities, needed to accelerate sales development by scaling targeted outbound campaigns and reducing agent downtime while keeping inbound support separate. To achieve this, the company selected Vocalcom’s Salesforce Edition to replace a limited legacy tool and enable deeper CRM-driven call routing, campaign targeting and better business monitoring.

Vocalcom implemented an automated dialer integrated with Salesforce (including IVR and Salesforce flows), supported by on-site Professional Services and training, and enabled preview and progressive outbound modes. As a result, En Voiture Simone reports improved team productivity, more precise call filtering, managers’ autonomy to adjust campaigns in real time, and a substantial reduction in agent downtime since deploying Vocalcom.

En Voiture Simone

Anissa Tigroudja

CRM Manager