Market Force B2B Case Studies & Customer Successes

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Market Force Information® provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping and contact center data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.

Case Studies

Showing 23 Market Force Customer Success Stories

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ALDI achieves operational excellence and low-price leadership with Market Force mystery shopping

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El Pollo Loco boosts sales and customer satisfaction with Market Force

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Five Guys achieves stronger guest loyalty and sales growth with Market Force

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Frankie & Benny’s boosts 5 Star Service with Market Force

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GameStop improves customer experience and drives sales with Market Force

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Grofers improves customer experience with Market Force

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Home Furnishings Retailer boosts customer satisfaction and sales with Market Force

Home Improvement Retailer boosts customer satisfaction and sales with Market Force

JD Group boosts customer loyalty and profits with Market Force

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a leading international bank achieves 90+ mystery shop scores and higher deposits with Market Force

a leading network of independent pharmacists achieves higher customer satisfaction with Market Force

a leading retailer of homewares achieves higher customer loyalty and employee engagement with Market Force

a leading telecom provider boosts activations and revenue with Market Force analytics

a major hotel chain boosts RevPAR with Market Force

a major petro-convenience retailer drives fuel sales growth with Market Force

Mimi’s Cafe boosts satisfaction and profitability with Market Force menu analytics

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Pizza Restaurant boosts customer advocacy with Market Force

a quick service restaurant boosts drive-thru speed and sales with Market Force

Retail Bank achieves higher loyalty and product adoption with Market Force

Savings Bank Group boosts NPS and customer satisfaction with Market Force

Travelodge boosts NPS and RevPAR with Market Force

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UK’s Largest Speciality Jeweller boosts warranty sales and NPS with Market Force

Wingstop boosts sales and store performance with Market Force analytics

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