Market Force

Market Force Information® provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping and contact center data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.

Case Studies

Showing 23 Market Force Customer Success Stories

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ALDI delivers on low prices and express checkout

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Market Force goes “loco” to help EPL grow its business

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Five Guys Burgers and Fries serves up tasty profits

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Frankie & Benny's - Customer Case Study

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GameStop - Customer Case Study

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Grofers - Customer Case Study

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Home Furnishings Retailer - Customer Case Study

Home improvement retailer retools mystery shopping program to nail the customer experience

JD Group - Customer Case Study

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Maintaining high levels of service is money in the bank for financial institution

Leading Network of Independent Pharmacists - Customer Case Study

The impact of employee engagement on customer satisfaction

Leading Telecom Provider - Customer Case Study

Major Hotel Chain - Customer Case Study

Major Petro-Convenience Retailer - Customer Case Study

Mimi's Cafe - Customer Case Study

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Pizza Restaurant - Customer Case Study

QSR Chain Opens Window of Opportunity to a $50 Million Breeze

Retail Bank - Customer Case Study

Savings Bank Group - Customer Case Study

Travelodge - Customer Case Study

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UK’s Largest Speciality Jeweller - Customer Case Study

Wingstop - Customer Case Study

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